
Waterford Lakes Town Center
397 North Alafaya Trail
Orlando, FL USA 32828
www.bedbathandbeyond.com
Where is it?
Enter the store, turn immediately and head down the hallway found there. The bathrooms will be about 20 feet down that passageway. If you pass the enclave housing the wedding registry desk -- which is directly past that hallway -- you've gone too far.

These housewares superstores tend to be pretty stylish in design, with shelves upon shelves of higher-end home-based products. Given that, you expect the bathrooms to be immaculate and ingeniously designed. Sadly, that isn't the case. On my visit, I found a dirty environment filled with spilled water and bits of trash on the floor -- plus a rather strong aroma of urine in the air.


As a means to be clever (I'm assuming), and perhaps seem more stylish and innovative than it really is, the bathrooms have installed two products from the sales floor in them so customers can give them a try "in the real world," so to speak. The first, a soap dispenser pump selling for about $40, stood next to the sink, with a big "Try Me" sticker hanging beside it. Common courtesy (the need to wash my hands after I did my business, essentially) led me to actually give it a whirl, but I didn't think it was anything special and certainly was not worth the asking price (a bottle of soft soap from the grocery store provides a similar effect, I thought, and they're only $1.50).

Marks out of 10:
4. Serviceable, but nothing more. Actually, I dropped the score from a 5 because I expected so much more from it.
Comments to the Management:
A better monitoring system should be implemented, so the place looks more presentable. Also, consider installing some actual innovative products for trial here -- it's your store's sales angle, after all!
No comments:
Post a Comment